1-to-1 Replacement Warranty & Refund Policy

Every software key, personal email upgrade, ready Pro account, and Family Plan slot purchased on Keypiko Philippines (keypiko.com) is backed by our transparent Full-Term 1-to-1 Warranty.

1. Coverage Duration

• Subscription Plans (1 Month / 3 Months / 6 Months / 1 Year): Covered for the entire active subscription period stated on your selected variant.
• Perpetual / Retail License Keys (Windows, Office, VMware, Utilities): Guaranteed valid activation and publisher verification according to the license tier specified on the product page (Retail transferable vs. single-PC OEM).

2. How Our 1-to-1 Replacement Works

• If a delivered license key fails official activation or a subscription seat experiences an unexpected publisher-side interruption during your warranty window, email support@keypiko.com with your order code or BEP20 TxHash.
• Our technical specialists verify the issue and issue a fresh replacement key, re-invitation, or renewed subscription within 15 to 60 minutes during Manila support hours (08:00 – 23:30 PHT).

3. USDT Refund Eligibility

If a replacement license or reactivation cannot be fulfilled within 24 hours of your support ticket, you are entitled to a full or pro-rated refund in USDT (BEP20) directly to your BNB Smart Chain wallet address, calculated against our USD accounting value.

4. Warranty Exclusions

• Violating publisher terms of service (e.g., sharing single-user credentials publicly, reselling private slots, or running automated scraping bots on AI accounts).
• Changing account region/billing settings on shared or managed enterprise seats when explicitly advised against in the product’s usage notes.